First there was the well publicized “trim” fiasco with Lane Furnishings which I won’t go into AGAIN.
Then, we got a family room coffee table and end table set that I had to return TWICE because the top of the coffee tables were scratched and we ended up keeping one (40% off) dispite the scratch…and of course noticed only AFTER I put them together.
Then, we ordered some living room tables which were delivered 4 weeks late, and upon opening the box we found they had been mashed in transit. They picked those back up, and ate all the costs. No, we were getting smart and I didn’t assemble them…full inspection first!
Now we just picked up $1000 dollars worth of living room coffee table and end table. Good store, good manufacturer, and again they had been on order for two or three weeks. GUESS WHAT!?
Damaged!!
This time it was the veneer on the front, it looks like it just didn’t stick. ANY QA would have found it. It was a little bit funny in that we were joking as we opened the box, what we would do if they were damaged. Grrrr. I put it together anyway so we don’t have to use the box as an end table while we wait for a replacement.
Now, this was four separate stores, five occations, all damage was different: manufacturing, shipping, idiot salesmen. How the hell do these companies make money? Some of them were very well known manufacturers and stores. What’s up?!
Or are we just unlucky?
Is it time that we told you about the conspiricy?
I have to add — though Shelley thinks I obsess on the subject — that they brought our most recent replacement piece and — wait for it — IT WAS BROKEN! So we now have the store’s “floor model” in our livingroom and we’re keeping it until they can replace it with an UNDAMAGED piece…supposedly in early October.
Sigh.